Luxe Studio Nail Spa - Suite 115, 3825, 811 Butterfield Road, Wheaton

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Reviews about Luxe Studio Nail Spa

• Tiffany Adele
  ★ ☆ ☆ ☆ ☆
  I started coming here after I got too pregnant to paint my own toes, I was coming every 2 weeks for a pedicure. Today was my fifth time, I called on 4/12 and made an appointment for 3 people on Sunday 4/15 at 1 o'clock for pedis and manis. Upon arriving they could not find the appointment that I made, I showed my phone to them to show them that I did call. After waiting 15 minutes they decided to bring us back and had us sit separately. While our feet were soaking the front desk guy brought the appointment book back (after 10 mins) and told me they put me in for Saturday and I missed my appointment and that we couldn't get our pedicures I explained to him that I work EVERY Saturday and there is no way that I would of booked a Saturday and that unfortunately that was an error on their end. He continued to argue with me that I booked for Saturday, (which I know I wouldn't have) but said he would do the pedis but not the manicures, at this point the water we were soaking in was COLD. And I was so upset with the way we were treated, we dried off our feet and made an appointment with Danada Nails & Spa! They were more than happy to accommodate Luxe's mix up and terrible customer service!! I would advise against this place, I don't know how any business could get away with treating clients like that!

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